What’s a Connect Advisor?
You and your covered dependents have access to a one-on-one health Advisor, provided by Georgia Ports through Healthgram. Whether you’re planning a procedure, reviewing a bill, or just need help understanding your coverage, your Advisor is here to guide you every step of the way.
How can they help me?
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They can help you find in-network doctors, hospitals, or specialists
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They can help you understand your medical coverage and what’s included
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They can explain claims, denials, or confusing EOBs
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They can help you estimate costs before a procedure or visit
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They can help you navigate billing issues and resolving errors
When do I call?
Call your Connect Advisor:
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Before scheduling a medical procedure
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When comparing providers or treatment options
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If you’re unsure about coverage or need pre-approval
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For help reviewing a medical bill or claim
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Anytime you’re overwhelmed or not sure where to start
How can I contact my Advisor?
To get started, give Healthgram Connect a call or sign in to Healthgram’s member portal at:
- Phone: 866.904.9081
- Website: members.healthgram.com